Frequently Asked Questions

Dear Customer; below is a highly detailed FAQ section with answers to many common questions. See if you can find an answer to your question. If not you can always contact us directly at contact@awareness-avenue.com and we will get back to you within 24 hours.

Payments

We accept Paypal, all major credit cards and we also offer AfterPay to our customers for payment in installments. We charge no payment fees regardless of the method chosen by the customer.

Product Related Questions

Yes, all of our jewelry is nickel free & 100% allergy friendly. Most of our jewelry is made from pure 925 sterling silver or stainless steel blended with 925 sterling silver if the product has need of additional strength due to it's design.

No, you will never have this experience with our jewelry. Our jewelry is made from pure materials & we avoid copper, nickel and similar materials completely.

Refunds & Returns

It may usually take 1-5 business days, or it would depend on your banks processing time. No refunds will be received during weekends unless they are Paypal refunds. If there is any issue with your refund, please do not hesitate to contact us.

f something has gone wrong with your product, we're very sorry to hear about that. All of our items are covered by our 180-Day guarantee, but as a customer you mean so much to us and we are determined to make it right & make you happy with your experience. Please contact us as soon as possible and we will do everything we can to help you.

If for some reason you do not like your product we're very sorry. This happens very, very rarely. But we do support all of our jewelry with a Money Back Guarantee. So if anything is wrong with your product, simply tell us and send a picture or video of the issue if this applies and we will refund you or replace your item. Whichever you prefer. We just want you to be happy!

Ring Sizes

Yes, our sizes fit true to size. We have a ring size guide on the following page, in case you need to find it: https://www.awareness-avenue.com/pages/how-to-find-your-ring-size.

Also bear in mind a lot of our rings are designed with an open band in strong materials, meaning the ring can be adjusted to fit the finger you like and can be fitted within size 5-12 US. If the ring is adjustable it will be clearly described on the product page of the ring.

Shipping

No, we can no longer cancel orders that have already been shipped. Generally we are able to cancel / change orders within 24 hours after they've been placed, but after 24 hours have passed, the package will be well on it's way to you. When you receive the package you can of course return it for a full refund, if you do not wish to keep it at this point. If you contact us on the same day as you placed the order or generally within 24 hours, we will be able to cancel it for you without any issues.

Yes, as long as it has not been shipped yet. But once shipped, you can contact the courier and ask if they can change the address where you want to receive it. If somehow the entire process goes wrong and you end up not receiving your order, please contact us and we will help you immediately. Our delivery times are quite fast, so this is unlikely to happen. But if any issues do arise, please contact us directly on contact@awareness-avenue.com or on our FB page and we will help you within 24 hours.

Please refer to the following Shipping Policy page for all details regarding shipping times and delivery: https://www.awareness-avenue.com/policies/shipping-policy

Here is also a simple overview for you to follow listed as average delivery time by destination:

  • USA: 3-10 business days
  • UK: 3-10 business days 
  • AU: 3-10 business days 
  • Canada: 7-15 business days 
  • South Africa: 7-15 business days
  • Rest of world 7-15 business days in most cases, but please allow up to 20 business days

All parcels are tracked and regularly updated with tracking information sent straight to you.

Once an order is successful, you should be able to receive a notification, subsequently you will also receive notifications on your shipping status during delivery. If you do not receive any notifications following order placement, then your order may not have been completed successfully. It can also be a system error. Please, if this happens to you, contact us right here: contact@awareness-avenue.com & we will sort it out for you by sending everything you need manually to your email and updating our system so you can stay up to date.

This is a very rare problem and in most cases what has happened is your parcel may have been delivered to a neighbour or a nearby postal office if you weren't home during delivery. If you have nothing to go on, please contact us directly on contact@awareness-avenue.com or via Facebook and we will investigate this for you and help locate your order using our system.

You can check your package through our in-house tracking system right here: https://www.awareness-avenue.com/apps/tracktor/track. All you need is your order #ID and the email you used for your order.

If you do not have a tracking number to check please contact us directly at; contact@awareness-avenue.com and we will provide it for you. Tracking information is usually available 24-48 hours after you order due to processing time and will be sent directly to your email, but if you didn't receive it, it's in our system and we can give it to you.

Our shipping structure is very simple. We charge a flat $4.95 USD shipping fee for all orders under $50 USD. Any order value above $50 USD we offer free shipping.

We are based in the US under the name Awareness Avenue Jewelry LLC. Our orders are shipped from various locations depending on stock levels and the customer destination. The vast majority of orders arrive within 10 business days.

We ship worldwide with very few exceptions. If you are afraid to order, because you fear we can't deliver, you can rest assured this is not possible on our store. Our checkout process will not accept any payment, if the destination country is not valid.

Please don't hesitate to send us an email, if you still have a question. We will get back to you within 24 hours.