180-Day Satisfaction Guarantee

Our promise

Awareness Avenue offers all our customers a complete 180-Day Replacement Guarantee.

Superior customer service:

Dear valued customers,

Here at Awareness Avenue, we make a special effort to always go the extra mile for you, your friends, and your family.

Without you, we wouldn't be here! Thanks to our loyal customers, we can now make a positive difference in the world with our various donation programs.

Words cannot express how grateful we are for this opportunity to give back.

So, for you, we have created the 180-Day Customer Satisfaction Guarantee policy. This promise ensures we do everything we can to make your experience with us as seamless as possible.

Our goal

The intention here is simple: we want you to be happy with your shopping experience with us. If for whatever reason, you are not satisfied with your initial purchase, we will attempt the following procedures:

  • Item not as expected?

    We’ll recommend a different item and ship it to you completely free of charge. You’ll get to keep your original item, and we’ll refund the difference.

    If you choose an item that is priced higher than the original, we will not charge extra, as long as the increased price is up to $10.

  • Product damaged upon arrival?

    Deliveries are out of our control, and very rarely products can be damaged during transit. If this happens, we sincerely apologise and will re-deliver your item with express shipping.

  • Parcel lost during transit?

    In the rare instance when this happens we will either replace the item with express shipping or refund the total amount to you - whichever solution you prefer.

  • Need to cancel your order?

    If you change your mind, please notify us at: support@awareness-avenue.com within 24 hours of your order.

  • Please note- we ship most orders within 24 hours, and cannot guarantee immediate cancellation. We will therefore endeavour to assist you with the next steps.

These are just example scenarios, and we wish to clarify that anytime you are not happy with your purchase, we will do everything we can to assist you.

Need a refund?

We respect your right to change your mind and are committed to customer care, so we can offer you the following resolutions:

  1. A partial refund of your order; you get to keep the item and we will not ask you to return it.
  2. A full refund of your order; we offer a no questions asked returns policy and, upon receiving your returned order, will process the full refund immediately. Important: You must cover the return costs.

Remember, there is always the option to choose an entirely different item from our store or have one recommended to you. We will ship this item completely free of charge without asking you to return your initial order. .

We hope you are confident our resolution process ensures you are provided with the ultimate customer experience.

If you have any questions please do not hesitate to contact our experienced customer service team at: support@awareness-avenue.com.