Beating Worry and Anxiety - Instant Access

FREE WORLDWIDE SHIPPING OVER $50

We ship orders over $50 for FREE worldwide, expedited and tracked.

Welcome to Awareness Avenue

As soon as your order is placed our team goes hard to work at sourcing, quality-managing and shipping your new amazing jewelry straight to your doorstep. Please be aware that our jewelry with text takes an additional 24 hours to source, because we must engrave it after you order. Our items are NOT mass produced.

You can expect your unique jewelry within 8-14 business days after ordering. At peak demand times, orders may take slightly longer to arrive.

Tracking information.

All orders are secured, insured and tracked with a live-status tracking ID. This means you can follow your order every step of the way. If for whatever technical reason you do not automatically receive your tracking information via email a few days after ordering; please do not hesitate to contact us on support@awareness-avenue.com. Please allow 24-72 hours before a tracking number is available.

Shipping rate(s).

Here at Awareness Avenue we have a flat shipping rate of 4.95$ USD for all orders under 50$ USD. Any order above 50$ USD will be eligible for free shipping.

Shipping policy.

Awareness Avenue is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at check out. 

However we always aim to strive for customer satisfaction and we want you to have a good experience with our company. Therefor if there has been some mistake or error regarding delivery, please contact us and we will work something out to make sure you have a good experience.

In case of error.

If you realize you have made an error, e-mail us as soon as possible on support@awareness-avenue.com explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. 

We will however attempt to do anything within our power to assist in every situation - we are here to help you.

Our promise:

If any Awareness Avenue product suffers degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time.

This warranty includes a complimentary replacement or the free dispatch of a jewellery piece similar to the original price- as per your preference.

How it works:

Sometimes the shine and appearance of your jewellery can fade over time. In the very rare instance when the restoration process, as described in our article: “How to Restore Your Awareness Avenue Jewellery”, is ineffective, your jewellery is automatically eligible for our Lifetime Shine Warranty.

Our commitment to providing a superb customer experience and high-quality products is our number one priority.

We create durable and long-lasting jewellery and are accommodating if- for whatever reason, our materials fail to meet quality standards.

The Lifetime Shine Warranty applies to orders older than 181 days or more. For those orders placed within the past 180 days, our Satisfaction Guarantee applies as described on the “180-Day Customer Satisfaction Guarantee” page.

What are my options now?

If your jewellery is eligible under this warranty and you’d like to make use of it, please don't hesitate to contact us at: support@awareness-avenue.com and we will offer one of the following resolutions:

1. We’ll replace your original order free of charge.

2. If you choose to replace your initial order with a lower-priced item, we will refund the difference.

3. If you choose to replace your initial order with a higher-priced item, we will waive the additional cost of up to $10.

We ship all replacement orders free of charge.

If you have any further questions, please do not hesitate to contact us. We aim to respond to all inquiries within 24 hours.

Our promise

Awareness Avenue offers all our customers a complete 180-Day Replacement Guarantee.

Superior customer service:

Dear valued customers,

Here at Awareness Avenue, we make a special effort to always go the extra mile for you, your friends, and your family.

Without you, we wouldn't be here! Thanks to our loyal customers, we can now make a positive difference in the world with our various donation programs.

Words cannot express how grateful we are for this opportunity to give back.

So, for you, we have created the 180-Day Customer Satisfaction Guarantee policy. This promise ensures we do everything we can to make your experience with us as seamless as possible.

Our goal

The intention here is simple: we want you to be happy with your shopping experience with us. If for whatever reason, you are not satisfied with your initial purchase, we will attempt the following procedures:

• Item not as expected?

  We’ll recommend a different item and ship it to you completely free of charge. You’ll get to keep your original item, and we’ll refund the difference.

  If you choose an item that is priced higher than the original, we will not charge extra, as long as the increased price is up to $10.

• Product damaged upon arrival?

  Deliveries are out of our control, and very rarely products can be damaged during transit. If this happens, we sincerely apologise and will re-deliver your item with express shipping.

• Parcel lost during transit?

  In the rare instance when this happens we will either replace the item with express shipping or refund the total amount to you - whichever solution you prefer.

• Need to cancel your order?

  If you change your mind, please notify us at: support@awareness-avenue.com within 24 hours of your order.

• Please note- we ship most orders within 24 hours, and cannot guarantee immediate cancellation. We will therefore endeavour to assist you with the next steps.

These are just example scenarios, and we wish to clarify that anytime you are not happy with your purchase, we will do everything we can to assist you.

Need a refund?

We respect your right to change your mind and are committed to customer care, so we can offer you the following resolutions:

1. A partial refund of your order; you get to keep the item and we will not ask you to return it.
2. A full refund of your order; we offer a free returns policy and, upon receiving your returned order, will process the full refund immediately.

Remember, there is always the option to choose an entirely different item from our store or have one recommended to you. We will ship this item completely free of charge without asking you to return your initial order. .

We hope you are confident our resolution process ensures you are provided with the ultimate customer experience.

If you have any questions please do not hesitate to contact our experienced customer service team at: support@awareness-avenue.com.

OUR IMPACT

“Fine, fair, empowering jewellery” with sustainability in mind is at the core of our hearts. In a world of mass produce, you'll love to hear what we stand for.

Our 5 pillars of Sustainability:

1. Durability & Longevity in products: We use only the highest quality materials — for products you'll enjoy for years (if not a lifetime). Not just typical 925 silver, our unique silver composition is enhanced with the high-grade chromium making it shinier, stronger, scratch, fade and tarnish resistant and 100% allergen-free.
2. Our entire production ecosystem— including sourcing, handcrafting, and packaging—aims to mitigate our impact on the environment, support and empower our partners, and give back to our communities. We know how our materials are sourced and processed, and the fair working conditions they were made in.
3. Recycled base materials where possible: Our solid gold and sterling silver pieces are made with 100% recycled gold and silver.