We sell directly to our customers, removing traditional retail middlemen and markups. This allows us to offer thoughtfully designed jewelry at fair prices while supporting every piece with responsive customer care and our applicable warranty coverage.

Our direct-to-customer model gives us greater control over sourcing, production, and distribution. By avoiding many of the costs associated with traditional retail stores, we can offer better value without adding unnecessary markups.

Yes. Our jewelry is protected by our Lifetime Warranty against eligible manufacturing and craftsmanship defects. Damage caused by improper use, accidents, or normal wear and tear is not covered. If something is wrong with your piece, email support@awareness-avenue.com with your order number and photos of the issue.

Financing may be available through Shop Pay. If it is available for your order and location, the option will appear during checkout with the applicable payment terms.

We prioritize lab-grown or responsibly sourced stones and use recycled materials where possible. Materials, stones, and any included grading or certification documents vary by product, so the specifications on each product page are the source of truth for that piece.

Materials vary across our collections. Many pieces are made with skin-friendly materials, but sensitivities are personal. Please review the material details on the product page before ordering. If you need help confirming a specific metal or finish, contact us before purchase.

Visit our order-tracking page and enter your order ID and the email address used at checkout. We also send a shipping-confirmation email containing your tracking details as soon as your order is dispatched.

Carrier tracking can take 24-72 hours to display its first update after the tracking number is created.

First, check your spam or junk folder. Confirm that the email entered during checkout is correct. If you still cannot find your confirmation or update, email support@awareness-avenue.com and include your name and order number so we can verify the address and resend the message.

Cancellation and modification requests must be submitted within 48 hours of placing the order. Contact support@awareness-avenue.com immediately with your order number and the requested change.

After this window, processing or production may already have begun and the order can no longer be cancelled or changed.

No. Once a package has been dispatched, it is in the carrier's network and cannot be cancelled or intercepted. Track it through our tracking page, then contact support if you need help understanding the return or exchange options that apply to your item.

Yes. Select PayPal during checkout and you will be redirected to PayPal to complete payment securely. Your order begins processing after payment confirmation is received, which normally happens within minutes but can occasionally take longer.

Stock items: Orders placed before 10:00 AM Eastern Time on a business day are processed the same day. Orders placed after the cutoff are processed the next business day. Standard handling is 1-2 business days, Monday-Saturday.

Personalized text or engraving: Allow an additional 24-48 hours for production.

Made-to-order jewelry: Allow 10-15 business days for crafting, finishing, quality control, packing, and preparation before dispatch.

These estimates begin after your order has been dispatched:

Weather, carrier disruption, customs, and peak demand may extend delivery. Every shipment includes tracking.

• United States: Free over US$110; otherwise US$7.95.
• United Kingdom: Free over £110; otherwise £5.95.
• Australia: Free over A$110; otherwise A$10.95.
• Canada: Free over CA$110; otherwise CA$10.95.
• Germany, Austria, and Spain: Free over EUR€110; otherwise EUR€7.95.
• Rest of World: Free over US$110; otherwise US$7.95.

The applicable cost is confirmed in your cart and at checkout. Initial shipping costs are not refunded when an item is returned.

We offer worldwide shipping with limited destination exceptions, including Isle of Man and Mauritius. Availability, pricing, and delivery estimates are confirmed at checkout. Contact support before ordering if you need confirmation for a specific destination.

Awareness Avenue was founded in Denmark and is now operated by Awareness Avenue Jewelry LLC, a United States company incorporated in Wyoming. We work with production and fulfillment partners across Europe, Asia, and the United States. The dispatch location depends on the product, stock availability, and destination.

Check with household members, neighbors, reception areas, mailrooms, and safe-drop locations around your address. If the package is still missing, contact the local carrier and open a missing-package claim:

• United States: USPS claims
• Australia: Australia Post support
• United Kingdom: Royal Mail claims
• European Union: DHL claims
• Canada: Canada Post claims

Then email your claim confirmation and order number to support@awareness-avenue.com so our team can assist. Every support request should generate a confirmation email; if you do not receive one, submit the request again through the website support form.

Stock items: Eligible stock items can be returned within 14 days after receipt. Items should be returned securely with their original packaging, paperwork, parts, and accessories where possible. Customers in the United States receive a prepaid return label.

Regular made-to-order items: Refunds are not available, but the item may be exchanged for another product.

Customized made-to-order items: These are final sale and cannot be returned or exchanged unless defective or covered by the Lifetime Warranty.

Contact support@awareness-avenue.com before returning anything so we can confirm eligibility and provide instructions.

Once an eligible return is received and inspected, we process the refund within 3-5 business days. It is returned to the original payment method. Your bank or payment provider may require additional time before the credit appears. Initial shipping costs are not refunded.

Email support@awareness-avenue.com with your order number, a description of the issue, and clear photos or video. Our team will assess the problem and confirm the appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.

If an item arrives defective or does not match the confirmed order details, contact us within 14 days of receipt. Eligible manufacturing and craftsmanship defects remain protected by the Lifetime Warranty after that initial period.

Customer support is handled through email and online messaging so we can keep an accurate record of your order and provide the right information. Email support@awareness-avenue.com, use the website chat or support form, or message us through Facebook or Instagram on weekdays.

We usually respond within 24 hours. Response times may be slightly longer during high-volume periods.

Made-to-order jewelry is crafted specifically after your order is placed instead of being taken from ready-to-ship stock. Your piece is produced, finished, quality-checked, packed, and then dispatched.

Please allow 10-15 business days for production and preparation before dispatch. After dispatch, the destination-specific shipping estimate applies. Free standard delivery typically takes 7-10 business days where that option is offered; a $35 express option with an estimated 2-4-business-day transit time may also be available after production.

A made-to-order item is treated as customized when your order includes one or more of these changes:

• Added engraving
• Changed stone carat
• Changed stone color
• Changed band color

Ordinary selections shown on the product page do not by themselves change an item into a customized order unless one of the customization changes above is selected.

Yes, within 48 hours of placing the order. Email us immediately with your order number and the exact cancellation or correction requested. Once the 48-hour window closes, crafting begins and the order can no longer be cancelled or changed.

Regular made-to-order jewelry: Refunds are not available, but the item may be exchanged for another product.

Customized made-to-order jewelry: Customized pieces are final sale and cannot be returned or exchanged unless defective or covered by the Lifetime Warranty.

Yes. Both regular and customized made-to-order jewelry are covered against eligible manufacturing and craftsmanship defects. Improper use, accidents, and normal wear and tear are not covered.

Measure before ordering and compare your measurement with the sizing information on the product page. For rings, our ring-size guide explains how to measure at home. If you are between sizes or unsure which option to choose, contact support before placing the order.

Use our ring-size guide before ordering. It explains how to measure at home using simple household items such as paper and a ruler. If you are still unsure, contact support before placing the order.

Contact support with your order number and the size received. The available resolution depends on the product and its return classification. For eligible made-to-order rings, we cover local resizing costs up to $50.

Check the product description, specifications, and available options on the product page. Materials and stones vary across collections. If a certificate or grading document is included, it will be stated for that product. Contact support before purchase if a specification is important to your decision.

Follow the care guidance supplied with your piece and avoid harsh chemicals, abrasive cleaners, and unnecessary impact. Because materials and finishes vary, use the product-specific instructions whenever available. If you are unsure how to clean a piece, contact us before using a cleaning product or method.