Made to order

Where's my order?

Made-to-order pieces take a little longer because each one is crafted just for you. Here's exactly what's happening with your order — and how to reach a real person whenever you need one.

Your order, step by step

Order placed

We've received your order and the details are confirmed. This part's done.

Handcrafted, just for you

This is the step that takes the time. Your piece is made to order by hand — never pulled from a shelf — which is why a made-to-order order runs longer than an off-the-shelf one.

Quality checked

Before anything ships, it's inspected closely to make sure it's exactly as it should be.

Shipped — with tracking

The moment it's on its way, we'll email you a tracking link so you can follow it to your door.

Delivered

Most made-to-order pieces arrive within about 2–3 weeks of ordering, start to finish.

Why it's worth the wait

We don't keep made-to-order pieces sitting in a warehouse. Yours is created after you order it, by people who care about getting it right. That's the reason for the wait — and the reason it arrives the way it should.

Questions, answered

When will my order ship?+

Made-to-order pieces typically ship within about 2–3 weeks of ordering, since each one is crafted for you. You'll get an email with tracking the moment yours is on its way.

Will I be able to track it?+

Yes. As soon as your order ships, we send a separate email with a tracking link so you can follow it right to your door.

Can I change my size, address, or order?+

Often, yes — if it hasn't shipped yet. The sooner you reach out, the more we can do. Contact us here and we'll help.

I need it by a certain date — can you help?+

Tell us your date and we'll be honest about what's possible. Reach out here and we'll do everything we can.

What if it's been longer than expected?+

Please don't wonder — just ask us. Get in touch here and a real person will check on your exact order and get back to you, usually the same day.

What about returns and warranty?+

Every piece is covered by our lifetime warranty, and we offer easy returns if something isn't right. You're never stuck.

Still have a question? Talk to a real person.

There's a real person on our team on the other end — not a bot. Ask us anything about your order, big or small. We'd genuinely always rather hear from you than have you wondering.

We usually reply the same day — or browse our full FAQ.

Handcrafted to order·Lifetime warranty·Easy returns·Free shipping over $110·250,000+ customers worldwide