At Awareness Avenue, our lifetime warranty covers any defects in materials or craftsmanship, assuring you that your jewelry will stand the test of time. If you encounter any such issues, we will repair or replace your piece at no additional cost.

We offer a lifetime warranty because we profoundly value our customers. We understand that our jewelry is more than an accessory—it's a symbol of personal expression, growth, and connection.

We stand behind the quality of our products and want you to feel confident in your purchase, knowing we're committed to ensuring your cherished pieces last a lifetime.

While our warranty covers any craftsmanship or material defects, it does not cover loss or theft. We encourage you to safeguard your jewelry, as it embodies not only precious materials but also invaluable personal sentiments.

Yes, the warranty follows the piece. If you gift an Awareness Avenue piece, the recipient will be able to benefit from the lifetime warranty, ensuring they can enjoy their symbolic piece for years to come.

The 180-Day Guarantee is standard and inclued for free for all orders and will cover the vast majority of any customer concerns for the first 180 days following an order.

After this 180 day period of life-time warranty kicks in, which means we are always ready to help you with any product related issues as long as you are a customer of Awareness Avenue.

The most common solutions include but are not limited to:

1. Full free replacement of product with no return request - you heard that right! No return requests.

2. Partial refund depending on issue.

3. Full refund depending on issue.

4. Full replacement of a similar product at similar price at no additional cost to you.

The above are just examples of how we typically work with our customers to resolve any issues that may rarely arise. You can rest assured we will always do our best to make sure you are happy with your purchase and our service.