Introducing
The Awareness Avenue Lifetime Warranty.
What is it?
Our Promise.
If any of our products suffer degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time.
This warranty includes a complimentary replacement or the free dispatch of a jewelry piece similar to the original price- as per your preference.
What do I get out of this?
How it works.
Sometimes the shine and appearance of your jewelry can fade over time. In the very rare instance when our restoration process is ineffective, your jewelry is automatically eligible for our Lifetime Shine Warranty.
How to Restore Your Awareness Avenue Jewelry
Our commitment to providing a superb customer experience and high-quality products is our number one priority.
We create durable and long-lasting jewellery and are accommodating if- for whatever reason, our materials fail to meet quality standards.
FAQ About Our Lifetime Warranty
1. What does the Lifetime Warranty cover?
At Awareness Avenue, our lifetime warranty covers any defects in materials or craftsmanship, assuring you that your jewelry will stand the test of time. If you encounter any such issues, we will repair or replace your piece at no additional cost.
2. Why does Awareness Avenue offer a Lifetime Warranty?
We offer a lifetime warranty because we profoundly value our customers. We understand that our jewelry is more than an accessory—it's a symbol of personal expression, growth, and connection.
We stand behind the quality of our products and want you to feel confident in your purchase, knowing we're committed to ensuring your cherished pieces last a lifetime.
3. Does the Lifetime Warranty cover loss or theft?
While our warranty covers any craftsmanship or material defects, it does not cover loss or theft. We encourage you to safeguard your jewelry, as it embodies not only precious materials but also invaluable personal sentiments.
4. Can I transfer the Lifetime Warranty if I gift an item?
Yes, the warranty follows the piece. If you gift an Awareness Avenue piece, the recipient will be able to benefit from the lifetime warranty, ensuring they can enjoy their symbolic piece for years to come.
5. Is this different than the 180 Day Guarantee?
The 180-Day Guarantee is standard and inclued for free for all orders and will cover the vast majority of any customer concerns for the first 180 days following an order.
After this 180 day period of life-time warranty kicks in, which means we are always ready to help you with any product related issues as long as you are a customer of Awareness Avenue.
The most common solutions include but are not limited to:
1. Full free replacement of product with no return request - you heard that right! No return requests.
2. Partial refund depending on issue.
3. Full refund depending on issue.
4. Full replacement of a similar product at similar price at no additional cost to you.
The above are just examples of how we typically work with our customers to resolve any issues that may rarely arise. You can rest assured we will always do our best to make sure you are happy with your purchase and our service.