Below is a highly detailed FAQ section with answers to many common questions. See if you can find an answer to your predicament. If not you can always contact us directly at firstname.lastname@example.org and we will get back to you within 24 hours.
Do any of the proceeds go to any mental health institutions?
- Yes! As of 2019 we're proud to say our community and financial sector has grown enough that we can finally do our part and help on a more global scale. Therefor we're proud to say that 5% of all proceeds go directly to NAMI on a monthly basis.
Can I cancel the order if it's already been shipped?
No, we can no longer cancel orders that have already been shipped. You can always use our 30-Day Guarantee once you receive the product if there is anything wrong with your product, however this only applies as a replacement guarantee and not a refund guarantee.
Can I change my address since I will be moving soon and my order has not been delivered yet?
Yes, as long as it has not been shipped yet. But once shipped, you can contact the courier and ask if they can change the address where you want to receive it.
How long does it usually take for me to receive the refund?
It may usually take 1-5 business days, or it would depend on your banks processing time. No refunds will be received during weekends.
I made an order but I have not received any notification?
Once order is successful, you should be able to receive a notification. If not, then your order may have not been completed successfully. It can also be a system error. Please, if this happens to you contact us right here: email@example.com & we will sort it out for you.
I have not received my item, but tracking system shows delivered, what should I do?
Please check package on your mail or contact courier and ask where they have left the item. Please also contact us at; firstname.lastname@example.org and we will make sure to get confirmation directly from our supplier.
Do you have a customer service phone number?
No contact number as of the meantime, but you can shoot us an email by going to this link; https://www.awareness-avenue.com/pages/contact-us Alternatively you can reach us on our Facebook page or on this email directly: email@example.com We will respond to you within 24 hours.
I ordered a ring a little while back but haven't received it yet just wondering when it may ship?
You can check your package through this link https://t.17track.net/. If you do not have a tracking number to check please contact us directly at; firstname.lastname@example.org and we will provide it for you. Tracking information is usually available 3-5 days after you order due to processing time.
Hi I placed an order about 3 weeks ago how long does it usually take?
Our usual delivery time frame is 10-20 working-days for US Orders & 15-25 working-days for CA, UK & AU Orders. This does not take in the processing time factor which is usually 2 days. Your package has an active tracking number from USPS delivery service for easy tracking and we’ll keep an eye on your package as well. You can always contact us directly at email@example.com if you do not have a tracking number. We're sorry for any inconvenience caused by late delivery. Our products are not mass-produced and sometimes we need to create your item before sending it out - however, rest assured it is well on it's way and you're going to love it!
Do you accept PayPal for payments?
Yes, we accept Paypal for payments either via your Paypal account or just using your Credit Card and having Paypal as the processor.
Where do the items ship from?
Our company is based in Denmark, Europe but we ship worldwide! Our product comes from our overseas warehouses in both US & China. Please rest assured, the quality and assurance of your product is always our highest priority. We only use certified sterling silver factories for our produce.
My ring broke after just a few days of wearing it. Can I get a replacement or refund?
We’re sorry to hear about what happened to your ring. Please provide us photos of the broken ring, including the engraved S925 on the inside, so that we can submit these photos for replacement. We will update you as soon as this gets approved. All products that are not satisfying for you in ANY WAY within 30 days of receiving are all eligible for a replacement, no questions asked. All we ask is that you send us the photos so we can send it to our supplier and your replacement will be processed ASAP.
I would like a status update on my order, how can I get that?
As described above, all of our orders a shipped by United States Shipping Service (USPS) and all are sent with an active tracking ID. If you do not have your tracking number please contact us right here at firstname.lastname@example.org and we will get you the update ASAP as well as your own way of tracking the package.
Do the sizes fit true to size?
Yes, our sizes fit true to size. We have a ring size guide on the following page, in case you need to find it: https://www.awareness-avenue.com/pages/how-to-find-your-ring-size
Can you deliver it to my country?
We ship worldwide, so yes, we can deliver to your country no matter where you are located.
Why is it showing that it came from China?
Some of our pieces are shipped from our trusted supplier in China. We have been working with him for years & and he gets our materials from a registered Sterling Silver factory. We have a strict product-quality policy which means you can rest assured your products are always of the highest quality. All of our orders are quality checked before shipment no matter where they are from. Your satisfaction is our #1 priority.
Can I have my money back if I don’t like the product?
If for some reason you do not like your product we're very sorry. This happens very, very rarely. But we do support all of our jewelry with a Money Back Guarantee. So if anything is wrong with your product, simply tell us and send a picture or video of the issue if this applies and we will refund you or replace your item. Whichever you prefer.