Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find comprehensive answers to a variety of the most common questions we get from our customers.
This page has been designed to guide you through every step of your shopping journey with Awareness Avenue. We're committed to ensuring a seamless and informative shopping experience for you.
Please see the answers below or use the "Contact Us" button if you need to reach out.
Order Management.
How can I check my order status?
We understand that you're excited to receive your order and want to stay informed about its status. Here's some information that may help you track your order:
- Order tracking: You can track your order by visiting our order tracking page at https://www.awareness-avenue.com/apps/tracktor/track. You will need your order ID and order email to track your order. Please note that tracking information may not be available until 48 hours after your order has shipped.
- Shipping confirmation email: We will send you a shipping confirmation email as soon as your order ships. This email will include your tracking information and estimated delivery date.
If you have not received your shipping confirmation email, please check your spam or junk folder to make sure it didn't end up there. If you still can't find it, please contact our support team at support@awareness-avenue.com, and we will resend it to you.
We strive to process and ship orders as quickly as possible, but please note that some orders may experience delays due to unforeseen circumstances such as weather or shipping carrier issues. If you have any questions or concerns about your order, please don't hesitate to contact our support team.
Thank you for your patience and understanding, and we appreciate your business.
Can I cancel the order if it's already been shipped?
We understand that sometimes situations change, and you may need to cancel an order that has already been shipped. Unfortunately, once an order has been shipped, it cannot be canceled. At that point, the package is in transit and we are unable to intercept it.
We sincerely apologize for any inconvenience this may cause. We understand that this is frustrating, and we want to do everything we can to assist you in resolving any issues you may have.
You can track your order by visiting our order tracking page at https://www.awareness-avenue.com/apps/tracktor/track. This will give you an estimate of when the package will arrive.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@awareness-avenue.com. Our team is here to help and will do our best to assist you in any way we can.
Thank you for your understanding, and we apologize again for any inconvenience.
Why haven't I received an order confirmation or update?
We understand that receiving an order confirmation and regular updates is important to keep you informed about the status of your purchase. Here are a few reasons why you may not have received an order confirmation or update:
- Incorrect email address: Please make sure that the email address you provided during checkout is correct. If you're not sure, please contact our support team at support@awareness-avenue.com, and we'll check it for you.
- Spam or Junk mail folder: Sometimes, emails can be automatically marked as spam or sent to the Junk mail folder. Please check these folders in your email account to see if our order confirmation or updates are there.
- Technical issues: Occasionally, technical issues may prevent us from sending order confirmations or updates. If this happens, we will do our best to resolve the issue as quickly as possible.
If you still haven't received an order confirmation or update, please contact our support team at support@awareness-avenue.com, and we'll be happy to assist you.
We apologize for any inconvenience this may have caused and will do our best to make sure that you receive the necessary information in a timely manner.
Cancel/Modify Order.
We understand that sometimes situations change, and you may need to cancel or modify your order. We're happy to help you with this, but there are some limitations to keep in mind.
Orders can be modified or cancelled within 24-48 hours of being placed. If you need to make changes after this time, we may not be able to accommodate your request.
To modify or cancel your order, please contact our support team at support@awareness-avenue.com. We will do our best to assist you with your request.
Please note that if your order has already been shipped, it cannot be modified or cancelled. If this is the case, you may need to return the product(s) to us once you receive them. For more information on returns, please see our Returns and Refunds policy on awareness-avenue.com.
We apologize for any inconvenience this may cause and will do our best to assist you in any way we can. If you have any further questions or concerns, please don't hesitate to contact our support team.
Thank you for choosing Awareness Avenue, and we appreciate your understanding.
I placed my order a while ago but have not received it, when can I expect it to ship?
We understand that you're excited to receive your order, and we apologize for any delays or confusion. Here's some information that may help you track your order and get a better idea of when it will arrive:
- Tracking information: Please visit our order tracking page at https://www.awareness-avenue.com/apps/tracktor/track to track your order. You will need your order ID and order email to track your order. Please note that tracking information may not be available until 48 hours after your order has shipped.
- Shipping confirmation email: We will send you a shipping confirmation email as soon as your order ships. If you have not received this email, please check your spam or junk folder to make sure it didn't end up there. If you still can't find it, please contact our support team at support@awareness-avenue.com, and we will resend it to you.
- Order delays: Occasionally, orders may experience delays due to unforeseen circumstances such as weather or shipping carrier issues. We apologize for any inconvenience this may cause and will do our best to keep you informed of any delays.
If you still have not received your order or shipping confirmation email after checking tracking and spam folders, please contact our support team at support@awareness-avenue.com, and we will be happy to assist you.
Thank you for your patience and understanding, and we appreciate your business.
Payment & Billing.
Do you accept PayPal?
Yes, we do accept PayPal as a payment method for orders placed on our website.
PayPal is a fast, easy, and secure way to pay for your purchases online. When you checkout on our website, simply select PayPal as your payment method and you'll be redirected to the PayPal website to complete your purchase. You can use your existing PayPal account or sign up for a new account if you don't already have one.
Please note that if you choose to pay with PayPal, your order will be processed and shipped as soon as we receive confirmation of your payment from PayPal. This typically happens within a few minutes, but in some cases, it may take longer.
If you have any questions or concerns about paying with PayPal, please don't hesitate to contact our support team at support@awareness-avenue.com, and we'll be happy to assist you.
Thank you for choosing Awareness Avenue for your jewelry needs!
How long does it take to receive my refund?
We want you to be completely satisfied with your purchase, but if for any reason you're not, we're happy to accept returns and issue refunds. Here's some information about our refund process:
Refunds are issued once the item is received and inspected by our team. Generally, it takes 2-5 business days for us to process your refund, depending on your bank. Please note that it may take additional time for your bank to process the refund and credit the funds back to your account.
If you paid for your order with a credit card, the refund will be issued to the same card. If you paid with PayPal, the refund will be issued to your PayPal account.
To initiate a return and request a refund, please contact our support team at support@awareness-avenue.com, and we'll provide you with instructions on how to return the item. We'll also let you know how to track your return shipment and provide you with an estimated time frame for when your refund will be processed.
If you have any questions or concerns about our refund process, please don't hesitate to contact our support team. We're committed to providing you with the best possible service and we'll do everything we can to ensure that you're satisfied with your purchase.
Thank you for choosing Awareness Avenue!
Shipping & Delivery.
How long are your usual delivery times?
We know that you're excited to receive your order, and we want to provide you with as much information as possible about our delivery times. Here's an overview of our usual delivery times based on shipping destination:
- USA: 7-8 business days
- United Kingdom: 7-8 business days
- Australia: 10-12 business days
- Canada: 10-14 business days
- Rest of World: 7-14 business days
Please note that these are estimated delivery times and may vary depending on factors such as weather or shipping carrier issues. We will do our best to keep you informed of any delays and provide you with tracking information as soon as it becomes available.
You can track your order by visiting our order tracking page at https://www.awareness-avenue.com/apps/tracktor/track. This will give you an estimate of when the package will arrive.
If you have any further questions or concerns, please don't hesitate to contact our support team at support@awareness-avenue.com, and we will be happy to assist you.
Thank you for your patience and understanding, and we appreciate your business.
Where do you ship?
We're proud to offer worldwide shipping for our products, with very few exceptions such as Isle of Man and Mauritius. If you'd like to confirm whether we ship to your location before making a purchase, please don't hesitate to reach out to our support team at support@awareness-avenue.com.
We strive to provide our customers with the best possible service, and we will do our best to accommodate your shipping needs wherever possible. Please note that shipping times and costs may vary depending on your location and the shipping option you choose.
If you have any questions or concerns about shipping or delivery, please don't hesitate to contact our support team, and we'll be happy to assist you.
Thank you for choosing Awareness Avenue, and we appreciate your business.
Where do the items ship from?
We're glad you're interested in learning more about where our products ship from. Here's some information that may help you:
Awareness Avenue was founded in Denmark and now has operations in Europe, Asia, and the USA. Orders are shipped from various locations depending on stock levels and customer destination. We strive to provide the best possible shipping experience for our customers, and we work with trusted suppliers and partners around the world to make this happen.
As of our latest update, Awareness Avenue Jewelry LLC is a United States company incorporated in Wyoming. We work closely with a top-quality supplier, which is known for its exceptional jewelry production and commerce. The majority of our production operations and stock holding is located there in our warehouse, and we use exclusive shipping lines to ensure that your items arrive at your door within 5-10 business days.
Depending on the specific product, we may also use our trusted partners in the US to ship domestically for US orders. This helps us to provide faster and more efficient shipping for our customers in the US, while still maintaining our high standards for quality and reliability.
We take pride in our ability to provide high-quality products to customers around the world, and we appreciate your interest in our company. If you have any further questions or concerns about shipping or delivery, please don't hesitate to contact our support team at support@awareness-avenue.com, and we'll be happy to assist you.
Thank you for choosing Awareness Avenue, and we look forward to serving you.
My Order Was Delivered, But I Can't Find It.
We understand that it can be frustrating when you can't find your package, even if tracking shows that it has been delivered. Here's some information that may help you:
Orders can be tracked from the shipping confirmation email where order tracking information is provided, or through our site using your email and order number. You can also use the tracking number to track with your local carrier as well. To track your order, please visit our tracking page: https://www.awareness-avenue.com/apps/tracktor/track.
If tracking shows that your order has been delivered, but you have not received it, we kindly request that you first check with any neighbors and other locations around your home where a package may have been left. Sometimes packages can be delivered to a nearby location or a different person by mistake.
If you are unable to locate your package, the next step is to contact your local carrier and file a claim that the package was not delivered. Here are the links to the claims pages of top carriers in the USA, AU, UK, EU, and CA:
- USA: USPS claims page: https://www.usps.com/help/claims.htm
- AU: Australia Post claims page: https://auspost.com.au/help-and-support/track-your-item/manage-delivery-choices/missing-item-claim
- UK: Royal Mail claims page: https://personal.help.royalmail.com/app/answers/detail/a_id/146/~/claims-process-for-missing,-damaged-or-delayed-items
- EU: DHL claims page: https://www.dhl.com/global-en/home/customer-service/damage-and-loss.html
- CA: Canada Post claims page: https://www.canadapost-postescanada.ca/cpc/en/personal/sending/claims.page
You may also contact our support team and let us know that you've filed a claim and share the claim confirmation. We'll be happy to assist you and help resolve the issue.
All support requests receive a confirmation email. If you submitted a request but did not receive this, please submit a request through our Support Request page to guarantee that it has been received.
We appreciate your business and we're committed to providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to contact our support team at support@awareness-avenue.com, and we'll be happy to assist you.
Returns, Exchanges, & Refunds.
Can I have my money back if I don’t like the product?
We want you to be completely satisfied with your purchase from Awareness Avenue Jewelry LLC, so if for any reason you're not happy with your product, we'll do everything we can to make it right.
If there's anything wrong with your product, such as a defect or damage during shipping, please reach out to us right away. We'll ask you to send us a picture or video of the issue so that we can assess the problem and determine the best course of action. We may offer to replace the item, issue a refund, or provide store credit, depending on the situation.
If you simply don't like the product or it's not what you were expecting, we offer a hassle-free return policy. You can return the item within 180 days of receipt for a full refund or exchange. Please note that the item must be in its original condition and packaging, and you'll be responsible for the cost of return shipping.
To initiate a return or request a refund, please contact our support team at support@awareness-avenue.com, and we'll provide you with instructions on how to proceed. We'll also let you know how to track your return shipment and provide you with an estimated time frame for when your refund will be processed.
Thank you for choosing Awareness Avenue!
Do you have a customer service phone number?
At Awareness Avenue Jewelry LLC, we're committed to providing you with the best possible customer service. While we don't currently offer phone support, we're always here to help you via email.
If you have any questions or concerns, please submit a support request through the help button at the bottom right of the page or through the "submit a request" button on the top right. Our team will respond to your request as soon as possible, usually within 24 hours. During high volume seasons, it may take a bit longer to get back to you, but rest assured that we're working hard to provide you with the best possible service.
We believe that email support is the most efficient and effective way to help our customers, as it allows us to keep a detailed record of your conversation and provide you with the most accurate and helpful information. We're always here to help you, so please don't hesitate to reach out if you have any questions or concerns.
Thank you for choosing Awareness Avenue!
We strive to provide our customers with the best possible service, and we will do our best to accommodate your shipping needs wherever possible. Please note that shipping times and costs may vary depending on your location and the shipping option you choose.
If you have any questions or concerns about shipping or delivery, please don't hesitate to contact our support team, and we'll be happy to assist you.
Thank you for choosing Awareness Avenue, and we appreciate your business.
Can I return or have my money back?
At Awareness Avenue, we're committed to providing you with high-quality products and excellent customer service. If for any reason you're not completely satisfied with your purchase, please contact us right away and we'll do everything we can to make it right.
If you receive a damaged or defective item, or if there's any other issue with your order, please contact our support team at support@awareness-avenue.com and we'll arrange for a replacement item to be sent to you right away. Please be sure to include your order number and a description of the issue with your item.
If you'd like to exchange your item for a different size or style, please contact us and we'll work with you to arrange an exchange. Please note that you'll be responsible for the cost of return shipping.
At Awareness Avenue, we want you to be completely satisfied with your purchase, and we're always here to help you with any issues or concerns you may have. Thank you for choosing our products!
Product Information & Sizing.
How do I find my ring size?
At Awareness Avenue, we want you to be completely satisfied with your purchase, and that includes making sure you get the right size. If you're not sure what size ring you need, don't worry - we're here to help!
We've created a ring size guide to help you determine your ring size. You can find our ring size guide here: https://www.awareness-avenue.com/pages/how-to-find-your-ring-size.
To use the ring size guide, simply follow the instructions on the page. You'll need a few common household items, such as a ruler and a piece of paper, to measure your ring size accurately.
If you're still not sure what size ring you need after using our ring size guide, please don't hesitate to contact us at support@awareness-avenue.com. We're always here to help you with any questions or concerns you may have.
Thank you for choosing Awareness Avenue!
What if something is wrong with my order or product?
At Awareness Avenue, we take great pride in the quality of our products and want to ensure that you are completely satisfied with your purchase. If for any reason there's an issue with your order or product, please don't hesitate to contact us at support@awareness-avenue.com.
All of our items are backed by our 180-day guarantee, which means that we stand behind our products and are committed to making things right for our customers. If you receive a damaged or defective item, or if you're not satisfied with your purchase for any reason, please contact us as soon as possible and we'll do everything we can to resolve the issue.
Whether you need a replacement item or simply some guidance on how to resolve the issue, we're here to help. Our customer support team is available to answer your questions and provide the assistance you need to ensure that you're completely satisfied with your purchase.
Thank you for choosing Awareness Avenue!
Can I return or have my money back?
At Awareness Avenue, we're committed to providing you with high-quality products and excellent customer service. If for any reason you're not completely satisfied with your purchase, please contact us right away and we'll do everything we can to make it right.
If you receive a damaged or defective item, or if there's any other issue with your order, please contact our support team at support@awareness-avenue.com and we'll arrange for a replacement item to be sent to you right away. Please be sure to include your order number and a description of the issue with your item.
If you'd like to exchange your item for a different size or style, please contact us and we'll work with you to arrange an exchange. Please note that you'll be responsible for the cost of return shipping.
At Awareness Avenue, we want you to be completely satisfied with your purchase, and we're always here to help you with any issues or concerns you may have. Thank you for choosing our products!