If for any reason you are unsatisfied with your items, please reach out to us within 30 days of your purchase. We'll get to work on making it right and providing you with the best support experience possible. Exclusions are items covered by our 180 Guarantee or Lifetime Shine Warranty.
Returns, unless related to a damaged item, are not covered by Awareness Avenue. Customer's are responsible for covering this cost, sending us the tracking information and receipt as proof of shipment. Once an order has been returned and inspected by our team, we'll issue your refund. It may take 2-5 business days for your refund to process depending on your bank.
We require tracking on return orders so we can always guarantee it was received and provide a refund. Once our support team confirms return is the best option with you, please send us a photo of the shipping receipt and tracking number.
As always if you have any questions or something is not quite clear we'd love to talk to you, so please do not hesitate to contact us.
Thank you so much for being a customer of Awareness Avenue.