Dear Valued Customer,

Thank you for choosing Awareness Avenue for your jewelry needs. We are committed to ensuring that you have a pleasant and worry-free shopping experience. This policy outlines our guarantees and procedures to address various scenarios that may arise when shopping with us. As a customer of Awareness Avenue, you can shop confidently, knowing that you are covered by the following benefits.

24-Hour No Questions Asked Cancellation Policy

You may cancel your order within 24 hours of placing it, no questions asked. Simply contact us at support@awareness-avenue.com or via our social media platforms, and we will promptly process your cancellation request.

If an order has already been shipped after this 24-hour window, the cancellation policy no longer applies. Instead, please refer to the options outlined below.

14-Day Order Guarantee

After you place your order it is shipped to you within 48 hours. Once you receive it as per the confirmation on your tracking number, the 14 day order guarantee begins. If you experience any issues with your order for the first 14 days after you receive it, please get in touch on support@awareness-avenue.com to discuss options for resolution. Your satisfaction is always first and center for us, so we will do our best to make sure you have a good experience. This guarantee offers resolutions such as, refunds (if applicable), free returns, replacements and exchanges.

Lifetime Exchange Warranty

We set high standards for our jewelry, and to ensure that you always enjoy your jewelry at its best, we offer our Lifetime Shine Warranty. This warranty guarantees that, should your jewelry fade slightly over time, you can easily restore it by following our provided guidelines.

If your jewelry experiences unexpected damage or degradation that cannot be remedied using our guidelines, it becomes eligible for our Lifetime Exchange Warranty. This Warranty ensures you always have a road to take if you experience any issues with your Awareness Avenue jewelry. We will always replace your jewelry for free, no cost to you, if you experience damage, tarnishing or degradation of your jewelry which cannot be restored by our guidelines for jewelry cleaning.

The replacement solution may include the same item or the choice of a different item of similar value on our online store. This warranty applies to all orders for the lifetime of the order.

You may also choose to receive the value of the faulty item in a giftcard (store cash), so you can claim it at a later date or give it to someone you love who might be happy to receive it. Whichever solution you prefer.

Refunds (if applicable)

If you have made use of the 14 Day Guarantee and have processed a return with us then once we receive and inspect your returned item, we will send you an email to confirm receipt and notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 days. The time may vary depending on payment processor.